SAVA
Customer Service Representative Intern
SAVA-TECH FINANCIAL SERVICES LIMITED
Job Advertisement:
Position: Customer Service Representative Intern
Job Brief:
Sava-Tech Financial Services, a microfinance company licensed by the Bank of Tanzania, is seeking a Customer Service Representative Intern to join our team. This internship offers a valuable opportunity to gain hands-on experience in the financial services industry while contributing to our mission of providing affordable financial services to African consumers and small businesses.
About Sava-Tech Financial Services Limited:
Sava-Tech Financial Services is a microfinance private company duly licensed by the Bank of Tanzania to engage in microfinance operations within Tanzania Mainland, which currently owns and operates a trading name Sava Loan, Sava Loan is an online lending platform that aims to provide affordable financial services to African consumers and small businesses who have limited access to financial products from traditional banks.
RESPONSIBILITIES:
Customer Support: Provide exceptional customer service to Sava Loan clients through various communication channels, including phone, email, and live chat.
Respond to Inquiries: Address customer inquiries, concerns, and complaints in a timely and professional manner, ensuring a positive customer experience.
Loan Application Assistance: Assist customers with the loan application process, including guiding them through the online application form, verifying information, and answering questions about loan products and eligibility criteria.
Payment Processing: Process loan payments, reconcile accounts, and assist customers with payment-related inquiries or issues.
Sales Assistance: Assist in sales efforts by providing product information, answering customer questions, and facilitating the loan application process to convert leads into customers.
Account Management: Support account management activities by maintaining customer records, interactions, transactions, and inquiries, updating account information, and addressing customer account-related inquiries or requests.
Cross-Functional Collaboration: Collaborate with other departments, including Operations and Compliance, to address customer needs and resolve issues effectively.
Customer Education: Educate customers about Sava Loan products, services, and policies to promote financial literacy and empowerment.
QUALIFICATIONS:
- Bachelor’s degree in Business Administration, Finance, Economics, or a related field.
- Strong communication skills, both verbal and written, with fluency in English and Swahili.
- Customer-focused mindset with a passion for delivering exceptional service and resolving customer issues effectively.
- Excellent interpersonal skills and the ability to interact professionally with customers and colleagues.
- Detail-oriented with strong organizational and time management skills.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office applications (Word, Excel, Outlook).
Location: Based in Dar es Salaam Office.
Application Deadline: Applications are due by June 02, 2024.
Only qualified shortlisted candidates will be contacted
